Orders are dispatched from our Melbourne based showroom and will arrive within the timeframe stated above. Please note for international orders that there can be occasional customs + courier delays, which may occasionally affect the above delivery time frames.
All deliveries are handled by our chosen courier service. Therefore, we cannot give you a specific answer, however the following situations can sometimes cause deliveries to take a little longer.
An email will be sent once your order has been dispatched.
If you do not receive one, please email hello@maat.world
If your order is shipping to an incorrect address, please email hello@maat.world ASAP. Unfortunately, we cannot make any amendments to your address after your order has been processed.
Yes.
We use Sendle and Australia Post.
You will be liable for all import duties, custom and taxes levied by your country. These will be due at the point of, or after delivery.
We are not liable for these charges, and they unfortunately cannot be reimbursed or refunded by Maat.