CAN I EXCHANGE / RETURN MY ORDER?

UNFORTUNATELY, WE CANNOT EXCHANGE OR REFUND ANY YOGA PRODUCTS DUE TO HYGIENE REASONS. THIS IS ACCORDING TO OUR TERMS AND CONDITIONS.

ANY RETURNED PARCELS SENT BY THE CUSTOMER WITHOUT ACKNOWLEDGEMENT FROM A MEMBER OF THE SUPPORT TEAM WILL NOT BE RETURNED/EXCHANGED OR REFUNDED.

WHAT CAN I DO IF MY PRODUCT IS FAULTY?

SHOULD YOU RECEIVE A PRODUCT THAT IS DEFECTIVE OR HAS A FAULT, WE WILL HAPPILY LOOK INTO OFFERING A RESOLUTION. PLEASE CONTACT OUR SUPPORT TEAM WITH THE FOLLOWING INFORMATION.

A FULL DESCRIPTION OF THE FAULT

PHOTOGRAPHIC EVIDENCE ATTACHED.

PLEASE NOTE ISSUES OF THIS NATURE NEED TO BE REPORTED TO US WITHIN 60 DAYS.