HOW MUCH IS SHIPPING?
- Free Shipping across Australia (3-7 Business days)
- Express Shipping Australia Wide (1-2 Business Days) at a flat rate of $10 per order.
- International Shipping (4-12 Days) at a flat rate of $60 per order.
WHEN WILL MY ORDER ARRIVE?
Orders are dispatched from our warehouse based in Melbourne, Australia and will depend on which shipping method you select. There can be occasional customs or courier delay which may occasionally affect the above delivery time frames.
WHY IS MY ITEM TAKING LONGER THAN SPECIFIED?
All deliveries are handled by our chosen courier service. Therefore, we cannot give you a specific answer, however the following situations can sometimes cause deliveries to take a little longer.
- Busy courier service depots can sometimes get so busy that parcels are delayed whilst they wait to be scanned and processed.
- If you are located a long distance from the depot it can take an extra 1-2 days for items to be delivered. The further you are, the longer it takes by road.
- International orders can face delays whilst being checked at customs, then passed to different facilities before they make it to your address.
WILL I GET A TRACKING NUMBER?
An email will be sent once your order has been dispatched.
If you do not receive one, please email firstname.lastname@example.org
HOW CAN I EDIT MY SHIPPING ADDRESS?
If your order is shipping to an incorrect address, please email email@example.com ASAP. Unfortunately, we cannot make any amendments to your address after your order has been processed.
DO YOU SHIP TO PO BOXES?
Unfortunately, we cannot ship to PO Boxes at this time.
WHICH COURIER DO YOU USE?
Maat uses Australia Post.
ARE TAXES AND DUTIES INCLUDED IN MY ORDER TOTAL?
You will be liable for all import duties, custom and taxes levied by your country. These will be due at the point of, or after delivery.
We are not liable for these charges, and they unfortunately can not be reimbursed or refunded by Maat.
WHERE DOES MY ORDER SHIP FROM?
26 Dougharty Road West Heidelberg VIC 3081